Pixinkod Barcode and QR Code Reader logo Mobile Application
Pixinkod QR Code FAQ frequent asked questions

Which methods of payment are available ?

Direct Payment Online

You have the possibility of paying for your purchases with the following payment cards :
Pixinkod VISA online payment
Pixinkod MasterCard online payment
Pixinkod Carte Bleue online shop payment
We recommend that you keep a copy of your order confirmation.

As soon as your payment has been accepted, your Pixinkod is immediately workable using your Manager tool.

Using online payment is secure, simple and efficient thanks to forms which are accessible in our SAAS web application, and are SSL-encrypted, delivered by our bank partners, HSBC and Ogone.

Other Methods of Payment

For payments by bank transfer or by check, please contact us and specify your request.

Access to your account will be effective upon receipt of payment in full.

Find out more by consulting our fee guide.

I am paying by credit card, when will my account be debited ?

After having entered your bank details, an exchange is set up between our servers and those of our payment partners. If the payment is accepted and your order is finalized,  a confirmation e-mail will be sent to you.

Your bank account is then debited, at the latest, the day after you place your order. If you have a deferred debit card, the payment for your order is debited from your bank account at the end of the current month.

SSL Payment Security

The “Secure Sockets Layer” is a  protocol which allows for secure data transmission on an Internet site. It works by first carrying out authentication of the retail site and  then encrypting the communication to insure the confidentiality and integrity of the data exchanged.

This means that your bank details are not circulating freely over the Internet and are not stored on our servers. For this reason, we ask for your credit card number with each new order.

Problems Linked to Payment Validation

Despite the efforts of KEYKOD SAS and the quality of our bank interface which was developed by our payment partners, some computer malfunctions could arise during payment for your purchases.

If you are not able to validate your payment, you have the possibility of contacting us by e-mail by using the form below. Our Customer Relations Department will answer you as soon as possible.

What happens if my bank refuses my payment ?

Payment controls are carried out by an online payment system developed by Ogone for our partner, HSBC.

It is possible that your bank will not give authorization by issuing reservations for your payment.

It also happens that our payment partners, HSBC and Ogone, do not immediately communicate your bank’s agreement, even if your balance is in the black.

Your order is automatically cancelled. We suggest that you contact your bank in order to be informed of the Internet payment acceptance conditions that they offer. As a function of the answer from your bank, you can thereafter place a new order.

When and where can I find my invoice ?

Where can I find my invoice ?

Your invoice is available for direct downloading from the site after payment confirmation. It is also automatically sent by e-mail within 48 hours of your purchase.

It has been 48 hours and I still haven't received anything.

If after 48 hours, you still haven’t received an invoice from us, please check before going any further that it has not been sent to your junk mailbox.
If despite all this, your invoice can not be found, please contact us and we will send you a copy as soon as possible.

Are the prices shown excluding VAT ?

All of the prices on the Pixinkod Website are shown excluding VAT, per unit.

What is the total, including tax and VAT ?

The Value Added Taxes are calculated as a function of the French Tax Laws in force; according to the Country of purchase and the Statute designated at the creation of the account.
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